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CUSTOMER SERVICE

 

Have any questions or concerns? We’re always ready to help! Please send us an email at info@jademcfadden.com .

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Placing Your Order:
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After you have added an item to your cart, you will be able to review your cart prior to checkout. You may also return to the product page to add quantities or remove items. Once you have reviewed all items and sizes in your cart, you may proceed to checkout and place your order.

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Verification & Shipping (US and International):
 

Please make sure that your mailing address, contact information, and credit card information are correct when placing your order. If your information does not match your credit (billing) statement and/or if any information seems suspicious, we will NOT process your order. 

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We ship worldwide, both U.S. and International! Shipping rates apply. Delivery times vary. 

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*We do NOT ship to P.O. Box Addresses.

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Please Note: Many items are on a Made-to-Order and Pre-Order basis. Certain items can take up to 14 business days or more (excluding weekends, holidays, and shipment delays), before you receive them.

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*Some of our products from warehouses may not come with care instructions inside of garment, however, some care instructions are listed in the detailing of your product on our website. If you have any questions feel free to email us!

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Tracking Your Order:
 

Once order is shipped, a tracking number or an ETA (estimated time of arrival) will be emailed to you. If you are unable to track your order, please contact us at info@jademcfadden.com .

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Payment Options:

 

All prices are listed in Standard US Dollars (USD). We accept all major credit cards: Visa, MasterCard, Discover, & American Express.

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Returns & Exchanges:
 

No Returns or Exchanges. Items are on a Made-to-Order and Pre-Order basis. However, for damaged/defective items or lost items, please email us at info@jademcfadden.com . 

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GENERAL SIZE GUIDE:

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Women

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  • XXS (000-00)

  • XS (00-0)

  • S (2-4)

  • M (6-8)

  • L (10-12)

  • XL (14-16)

  • XXL (18-20)

       

*XXS Bust/Waist/Hips

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(76 - 80 cm, 30 - 31.5")

(57 - 61 cm, 22.5 - 24")

(84 - 88 cm, 33 - 34.5")

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*XS Bust/Waist/Hips

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(80 - 84 cm, 31.5 - 33")

(61 - 65 cm, 24 - 25.5")

(79 - 87 cm, 31 - 34")

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*S Bust/Waist/Hips

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(84 - 88.5 cm, 33 - 34.5")

(65 - 69.5 cm, 25.5 - 27.3")

(87 - 95 cm, 34 - 37")

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*M Bust/Waist/Hips

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(88.5 - 93.5 cm, 34.5 - 36.5")

(69.5 - 74.5 cm, 27.3 - 29.3")

(95 - 103 cm, 37 - 41")

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*L Bust/Waist/Hips

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(93 - 99 cm, 36.5 - 39")

(74.5 - 80 cm, 29.3 - 31.5")

(103 - 111 cm, 41 - 44") 

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*XL Bust/Waist/Hips

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(104 - 112 cm, 41 - 44")
(86 - 94 cm, 34 - 37")
(111 - 119 cm, 44 - 47")

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*XXL Bust/Waist/Hips

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(112 - 124 cm, 44 - 49")
(94 - 106 cm, 37 - 42")
(119 - 131 cm, 47 - 52")

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Men

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  • XS 

  • S

  • M

  • L

  • XL

  • 2XL

  • 3XL

  • 4XL 

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*XS Chest/Waist

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(86 - 91 cm, 34 - 36")

(71 - 76 cm, 28 - 30")  

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*S Chest/Waist

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(91 - 96 cm, 36 - 38")

(76 - 81 cm, 30 - 32")

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*M Chest/Waist

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(96 - 101 cm, 38 - 40")

(81 - 86 cm, 32 - 34")

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*L Chest/Waist

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(101 - 106 cm, 40 - 42")

(86 - 91 cm, 34 - 36")

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*XL Chest/Waist

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(106 - 111 cm, 42 - 44")

(91 - 96 cm, 36 - 38")

 

*2XL Chest/Waist

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(111 - 119 cm, 44 - 47")

(96 - 104 cm, 38 - 41")

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*3XL Chest/Waist

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(119 - 127 cm, 47 - 50")

(104 - 112 cm, 41 - 44")

 

*4XL Chest/Waist

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(127 - 135 cm, 50 - 53")

(112 - 120 cm, 44 - 47")

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Kids

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*Newborn- Size/ Weight/ Chest/ Waist

(18-21")

(1-7 lbs.)

(15 1/2")

(16")

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*3M (0-3M)- Size/ Weight/ Chest/ Waist

(21-24")

(7-12 lbs.)

(17 1/2")

(18")

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*6M (3-6M)- Size/ Weight/ Chest/ Waist

(24-27")

(12-17lbs.)

(18")

(18 1/2")

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*9M (6-9M)- Size/ Weight/ Chest/ Waist

(27-29")

(17-21 lbs.)

(18 1/2")

(19")

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*12M (9-12M)- Size/ Weight/ Chest/ Waist

(29-31")

(21-25 lbs.)

(19")

(19 1/2")

 

*18M (12-18M)- Size/ Weight/ Chest/ Waist

(31-33")

(25-28 lbs.)

(19 1/2")

(20")

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*24M/2T- Size/ Weight/ Chest/ Waist

(35-37")

(29-31 lbs.)

(20")

(20")

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*3T- Size/ Weight/ Chest/ Waist

(37-39")

(31-34 lbs.)

(21")

(20 1/2")

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*4T- Size/ Weight/ Chest/ Waist

(39-42")

(34-38 lbs.)

(22")

(21")

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*5T- Size/ Weight/ Chest/ Waist

(42-44")

(38-42 lbs.)

(23")

(22")

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*Youth XS Size/Chest/Waist

(2-4)

(22-23")

(20-22")

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*Youth S Size/Chest/Waist

(6-8)

(24-26")

(22-24")

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*Youth M Size/Chest/Waist

(10-12)

(28-30")

(24-26")

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*Youth L Size/Chest/Waist

(14-16)

(32-34")

(26-28")

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*Youth XL Size/Chest/Waist

(18-20)

(36-38")

(28-30")

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Shoes

Kids (US shoe sizes): Various Sizes

Women's (US shoe sizes): 5-12

Men's (US shoe sizes): 6-14

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*For additional assistance with sizing, please feel free to contact us at info@jademcfaddden.com .

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